help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense charging cable doesn't work

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2023 06:55 - last edited on ‎01-08-2023 12:23 by Fitbit Moderator

‎01-05-2023 06:55 - last edited on ‎01-08-2023 12:23 by Fitbit Moderator

Charge wire will not charge. I’ve tried different plug-ins, and still the same result. Do I need to order a new replacement charger?

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎01-05-2023 09:47

‎01-05-2023 09:47

I've had issues with my sense charging the last two months as well. I've ordered multiple charger cables, tried different outlets, different charging blocks, none are working. The only way I can get mine to even slightly charge is to let it die completely, and then charge for 3 days. This defeats the purpose of the fitbit. 

Best Answer

‎01-08-2023 12:32 - last edited on ‎08-03-2024 08:33 by Fitbit Moderator

In response to lomelinol

‎01-08-2023 12:32 - last edited on ‎08-03-2024 08:33 by Fitbit Moderator

Welcome to the forums, @Wildide and @lomelinol.

Thanks for bringing this to our attention, and the steps tried prior to posting. I understand how you're feeling and I'm sorry you're having this experience with your watch. Because your post didn't mention, let me recommend trying the rest of the steps described in this help article and monitor its behavior in the next few days to see how it goes.

Best Answer
0 Votes