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Sense screen keeps flashing download app

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‎04-10-2022 10:57 - last edited on ‎04-12-2022 16:30 by Fitbit Moderator

‎04-10-2022 10:57 - last edited on ‎04-12-2022 16:30 by Fitbit Moderator

Sense screen keeps flashing download app, unable to access anything 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎04-10-2022 11:30 - edited ‎04-10-2022 11:33

‎04-10-2022 11:30 - edited ‎04-10-2022 11:33

Have you tried holding down the button until Fitbit logo appears and releasing? It will take a moment to process through. 

possible solution?

 

https://community.fitbit.com/t5/Sense/Sense-stuck-on-message-quot-To-start-download-the-Fitbit-app-q...

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
Best Answer

‎04-10-2022 21:00

‎04-10-2022 21:00

Hi @Maz3575  - once you have installed the Fitbit App on your phone, click the profile photo, top left, then " Set up a Device". This will get the watch connected and setup for use.

Author | ch, passion for improvement.

Best Answer

‎04-11-2022 15:01

In response to Guy_

‎04-11-2022 15:01

It was already set up, it is faulty and having to be replaced but thanks for your help

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‎04-12-2022 16:32 - last edited on ‎07-24-2023 10:22 by Fitbit Moderator

In response to Maz3575

‎04-12-2022 16:32 - last edited on ‎07-24-2023 10:22 by Fitbit Moderator

Hi there, @Maz3575. @Clove6060 and @Guy_ Thanks for your great suggestions.

@Maz3575 Thanks for sharing these details with us, and the time taken while contacting our Support team. I'm glad your Sense is going to be replaced and I hope you can keep crushing your goals with the new one. In case you need help with the set up process, you can refer to this help article. Happy stepping! 😊

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