Sense screen only shows Fitbit logo

[Cyd2016]

My sense said I needed an update, then my home screen went ajar. It's still there, but slightly to the side....I unpaired it and tried to repair it, get to the screen when the 4 digit passed is supposed to display....and the screen is a blue dot. No numbers.  So I can't pair it.

Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the Community, @Cyd2016.

Thanks for the details, and your efforts while working on this matter. Because you mentioned the screen is a blue dot, do you mean it shows the Fitbit logo? I'm asking this as that screen will usually show when your watch needs to be connected to your account. Assuming this is correct, let's give a try to the following steps:

1. Forget your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Check if the Fitbit app is updated and reboot your phone.
4. Restart your watch to refresh its performance.
5. Connect your watch to the charging cable and open the Fitbit app.
6. Tap your profile picture > Set Up a Device > Sense and follow the on-screen instructions.
7. When prompted, proceed with the firmware update and wait until it's completed.

[Lgthomas09]

Thanks for the Information. I am having the same issue with my Fitbit Sense as well. What if we have completed all these steps as well and the device is still doing the same?

After restarting my fitbit by holding the power button it constantly just shows the fitbit logo. I have tried all the steps above as well

[Diane224]

I’ve tried following your instructions. My Sense Fitbit will not turn on. The screen remains black after holding the button down for 10 seconds. This has been a problem since I updated the app this morning.

[reissc]

I am having the same problem.

[Cyd2016]

It finds the devise, but once it gets to the part where it's supposed to
project 4 digits onto the screen....here's what my watch shows. Blue circle
with no digits.

[LizzyFitbit]

Hi everyone, and welcome to our new members.

@Lgthomas09, @reissc and @Cyd2016 Thanks for letting me know about your Sense and the steps tried on your own. If the issue persists even after exhausting the troubleshooting described in my previous post, I'd recommend contacting our Support team so they can see what can be done to bring you back on track. They're available via chat and phone, just click here to get connected with them.

@Diane224 Thanks for joining this thread, and your efforts while troubleshooting your watch. I went ahead to check your details and it seems you already have a case created. Please keep an open communication with our team, I'm sure they'll continue helping you with this matter.

[Diane224]

Thank you. I did reach out to customer support and have returned my Fitbit.

Diane224

[LizzyFitbit]

Hi there, @Diane224.

You're welcome, and thanks for keeping me posted. I'm glad you're receiving help and I hope to see you back on track soon!

By the way, let me invite you to visit our Health & Wellness board where you can find inspiring stories, make more friends and start your own topics. 😎

[Lgthomas09]

UPDATE!

I chatted with support and after advising them of my issues and the many many troubleshooting steps that were attempted in this thread, they advised me to factory reset my device. After doing the process, my fitbit sense started working again! I will say that doing the software update on the fitbit sense is better to be done on a wifi connection! I will also post the steps given to factory reset your devices as well. I hope this helps you all. Have a great day!

 

[Cyd2016]

It worked!!!  the factory reset did the trick!  Thank you!!!  

[LizzyFitbit]

Hi there, @Lgthomas09 and @Cyd2016.

Thanks for sharing the steps that worked for you, as well as confirming your watches are working well. You did a good job in following those steps along with our Support team and I'm sure this will help other members experiencing similar issues.

I hope you can keep crushing your goals and let me invite you to our Health & Wellness board where you can make new friends, create topics and start your own topics. Have a good one! 😊