Sense screen only shows logo

[swbuza]

So, am I to understand that fitbit has bricked this device? Is it junk now just rotating the logo screen? Or is there a solution?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @swbuza, welcome to the Fitbit Community.

Thanks for letting me know this situation in regards to your Sense screen.

I recommend you to do the following, please:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Sense. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

This will help you improve the situation, let me know how it goes once you've done this.