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Sense screen stopped working

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‎11-10-2021 19:37 - last edited on ‎11-11-2021 05:56 by Fitbit Moderator

‎11-10-2021 19:37 - last edited on ‎11-11-2021 05:56 by Fitbit Moderator

After I downloaded the update on my watch it wouldn't charge and after trying to turn it on multiple times and cleaning the charging area and charger numerous times I left it on the charger all night and it finally worked. But after charging, the screen was unresponsive and glitchy. I restarted it several times, changed my clock face to a Fitbit face, deleted a few apps, and removed my screen protector and cleaned the screen but nothing worked. Is there any way to fix this?

 

Moderator Edit: Clarified subject

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‎11-11-2021 05:57 - edited ‎09-02-2023 07:46

‎11-11-2021 05:57 - edited ‎09-02-2023 07:46

Hi there, @Jcweston35. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

Since you have already exhausted all troubleshooting steps we could've provided here in the forums, please note the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Maria | Community Moderator, Fitbit


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