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Sense screen stuck on clock face

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‎11-21-2021 15:45 - last edited on ‎11-22-2021 10:49 by Fitbit Moderator

‎11-21-2021 15:45 - last edited on ‎11-22-2021 10:49 by Fitbit Moderator

It just stopped working, its like its stuck on the time and date and won't let me do anything

 

Moderator Edit: Clarified subject

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‎11-21-2021 16:14 - edited ‎11-21-2021 16:15

‎11-21-2021 16:14 - edited ‎11-21-2021 16:15

Hold side button until you see the Fitbit logo and release. Let it restart.  Does the app show battery level top right when you swipe down on that page to sync?  If so what is it? 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎11-22-2021 11:00 - last edited on ‎06-02-2024 04:49 by Fitbit Moderator

In response to Clove6060

‎11-22-2021 11:00 - last edited on ‎06-02-2024 04:49 by Fitbit Moderator

Hi @Shelleyyc. Welcome on board. @Clove6060 Thanks for stopping by to help our new member.

@Shelleyyc Thanks for bringing this to our attention. This is odd and to look into this, may I know if your watch is syncing correctly? By any chance have you updated the firmware version? If you haven't done so, please give a try to the restart process with the steps described above, change the clock face to one from Fitbit and monitor its behavior.

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