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Sense screen stuck with Fitbit logo

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‎06-13-2021 23:05 - last edited on ‎06-14-2021 16:47 by Fitbit Moderator

‎06-13-2021 23:05 - last edited on ‎06-14-2021 16:47 by Fitbit Moderator

Fitbit sense has been charged completely but will only ever show a black screen with a Fitbit logo. I have tried the 10 second reset that I read about with no change.

 

Moderator Edit: Clarified subject

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‎06-14-2021 16:55 - last edited on ‎06-17-2024 07:57 by Fitbit Moderator

‎06-14-2021 16:55 - last edited on ‎06-17-2024 07:57 by Fitbit Moderator

Hi @Joyfullysheri. Welcome on board.

Thanks for bringing this to our attention, and for the steps tried prior to posting. Just to confirm, may I know if your Sense is syncing with the Fitbit app correctly? The Fitbit logo is usually displayed during the setup process, when updating the firmware or installing a clock face or app. That being said, let me recommend reconnecting your watch to your account with the following steps:

  1. Remove your Sense from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Check if the Fitbit app is updated.
  4. Force quit the Fitbit app.
  5. Open the Fitbit app, tap your profile picture > Set Up a Device.
  6. Choose the Sense, tap Replace Device and follow the on-screen instructions.
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