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Sense screen went blak

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‎06-19-2022 10:10 - last edited on ‎06-20-2022 05:08 by Fitbit Moderator

‎06-19-2022 10:10 - last edited on ‎06-20-2022 05:08 by Fitbit Moderator

My sense went Black. The WATCH seems to run ok works and the screen wont turn on. 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎06-19-2022 10:25

‎06-19-2022 10:25

Hi @MimiSaari - if you double tap the screen and swipe right do you see anything?

 

Also if you put it on charge does it give you a battery level?

Author | ch, passion for improvement.

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‎06-19-2022 21:32

In response to Guy_

‎06-19-2022 21:32

No to both 😞 it still vibrates but screen is just black. It measures step etc all the time according to app, it just doesnt show anything anymore. 

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‎06-19-2022 21:48

In response to MimiSaari

‎06-19-2022 21:48

@MimiSaari , thanks, seems it may be a hardware fault. If under warranty take it to where you bought for replacement with a new one.

 

In the Fitbit App, click profile photo, Help & support, Contact Customer support. They make take you through a factory reset or send you a refurbished one if under warranty.

Author | ch, passion for improvement.

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‎06-20-2022 05:11 - edited ‎06-12-2023 07:36

In response to Guy_

‎06-20-2022 05:11 - edited ‎06-12-2023 07:36

Hi there, @MimiSaari. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense and following @Guy_'s tips and recommendations. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to contact them back. 

Maria | Community Moderator, Fitbit


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‎06-20-2022 17:48

‎06-20-2022 17:48

Try resetting it. Hold the side button for 10 seconds and it will restart. This usually fixes the issue.

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