help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My sense won’t charge it’s saying I need to warm it up?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-20-2022 15:46

‎06-20-2022 15:46

Honestly I use it daily it’s been 21degrees today so nor Cold! I tried it on 4 different chargers all said the same spoke to Edwin on chat and he was as helpful as a chocolate teapot someone will email me soon.. me “how long is soon I need it fixed for tomorrow?” Him “ I don’t know just as soon as possible?” Me “is it still in warranty?” Him “I don’t know I’ll get some on to email you” honestly I’m beyond frustrated with Fitbit this is the second one that hasn’t really lasted the last one definitely was in warranty so I just think the quality must be rubbish does anyone know a fix for this particular issue 

Best Answer
0 Votes
1 REPLY 1

‎06-20-2022 15:59

‎06-20-2022 15:59

Hello @KatL2883 

I actually had to read the title of your post twice. That’s the oddest thing ever. I did a bit of digging around to see what I could find out. The only thing I could located was an old post here: https://community.fitbit.com/t5/Sense/Sense-asks-to-warm-it-up-to-resume-charging/td-p/4771715. Unfortunately the individuals all experiencing the same issues we’re unable to get their situation resolved and was told to contact Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US. I know you spoke on Live Chat with someone. Have you tried calling them directly? The link I provided here tells you their direct number. I think a verbal explanation on a phone would be better suited for your situation. 
I wish I had a troubleshooting tip to offer but I’m afraid I don’t. I do hope this gets resolved for you or even gets replaced. 
I hop my post gives you an answer by guiding you the right direction 

Best Answer