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Sense screen went blank

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‎05-23-2021 03:29 - last edited on ‎05-24-2021 11:02 by Fitbit Moderator

‎05-23-2021 03:29 - last edited on ‎05-24-2021 11:02 by Fitbit Moderator

My Fitbit Sense has just stopped working - been like this for a week now and shows no signs of ever recovering. The screen went blank so I tried charging it over night and when that didn’t work I then left it on charge for a few days , and still nothing!  

im really careful with it and don’t even go into the water with it, because it cost a lot of money.  So why has it died- it’s quite new still too.  Please help! 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-23-2021 04:05 - edited ‎05-23-2021 04:07

‎05-23-2021 04:05 - edited ‎05-23-2021 04:07

Contact support via chat, twiitter or phone..https://myhelp.fitbit.com/s/support?language=en_US

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‎05-23-2021 18:14

‎05-23-2021 18:14

can you press the button on the side does it vibrate when you do if yes maybe then this will help fix it just worth a try hold the button down like your trying to do a soft reboot soft reboot normally takes 10-15 seconds but in this case it might take 30ish seconds to a minute just keep holding it down until you see it reboot up if not get in contact with support if it still under warranty take it back to the store don't say anything wrong with it just say you changed your mind get a full refund then go buy a new sense.

 

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‎05-24-2021 11:10 - last edited on ‎05-19-2024 04:35 by Fitbit Moderator

In response to Converse

‎05-24-2021 11:10 - last edited on ‎05-19-2024 04:35 by Fitbit Moderator

Hi @Angel__. Welcome back to the Community Forums. @lablover55 and @Converse Thanks for stopping by to help our members.

@Angel__ Thanks for sharing detailed information about your Charge 4 and the steps tried so far. I'm sorry you're having this experience and while checking your details I noticed you already have a case created with our Support team. It seems they've provided you with assistance, so please follow their recommendations and keep an open communication with them. I'm sure they'll help you with this matter and bring you back on track.

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