Sense screen won't go on at all

[RuthS]

I purchased my Fitbit Sense (my 2nd one purchased) through Amazon, an authorized retailer, as I have done for the past 15+ years for all of my Fitbit products. The screen wont go on at all after only 8 months and Fitbit will not replace it as they are "following their policy". Apparently just purchasing it through an authorized retailer is not enough. You now have to look for who the authorized retailer is working with which is not detailed anywhere when purchasing the watch or on the website when you look at who the authorized retailers are. 

Consumers beware! I will no longer be a Fitbit customer as they do not stand behind their warranty even when purchased through an authorized retailer. The irony is that I purchased it through Amazon for the same price as if I had bought it through Fitbit, but really didn't want to wait for shipping from Fitbit when Amazon could get it to me much more quickly--I was excited to get my replacement. I knew that as an authorized retailer there would be no issues with the warranty, apparently even Fitbit now has taken to not standing up for their product and swindles their customers, hiding behind policies that no consumer would ever think to look for.  

As a physician, I will no longer recommend their products to my patients, family or friends. Not that Fitbit cares but maybe this will help someone else out there from getting swindled as I did.

Moderator Edit: Clarified subject

[suelv]

Fitbit has totally covered my devices under one year, but I had to buy from Amazon shipped item. Not just a third party seller. I've had to identify the invoice from Amazon. Then ship back to Fitbit with a label they provided. 

[LZeeW]

@RuthS   Amazon is a marketplace site.  Items are shipped and sold by Amazon or by third party sellers.  You can see who sold you your Sense by looking at the invoice in the Returns and Orders section of your account.  If your invoice doesn't say shipped and sold by Amazon, then you did not get swindled.  Unfortunately, you bought from a third party seller. 

if you bought an extended warranty when you bought your Sense, then make a claim from the extended warranty provider.

[Guy_]

Hi @RuthS - have you tried resolving the blank screen problem? See some instructions here How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

It might just be a simple issue and not a watch problem.

[RuthS]

Yes, I have tried all of this. It is not a charging issue.