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Sense screen won't respond

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‎09-17-2021 11:14 - last edited on ‎09-18-2021 07:53 by Fitbit Moderator

‎09-17-2021 11:14 - last edited on ‎09-18-2021 07:53 by Fitbit Moderator

My Sense has been having trouble syncing, and today it has frozen up, and won't reboot.  I have read other posts on this issue and I haven't seen any resolution to the problem. 

 

 

Moderator Edit: Clarified subject & Formatting

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‎09-18-2021 07:54 - edited ‎06-08-2024 11:54

In response to DramaQueenDiva

‎09-18-2021 07:54 - edited ‎06-08-2024 11:54

Hi there, @Lbabyfra. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

If the suggestion provided @DramaQueenDiva doesn't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎09-18-2021 06:58

‎09-18-2021 06:58

Hi @Lbabyfra,

 

Did you try placing your finger over the sensor on the side of the device?  Hold it there for about 10 seconds and it should unfreeze.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎09-18-2021 07:54 - edited ‎06-08-2024 11:54

In response to DramaQueenDiva

‎09-18-2021 07:54 - edited ‎06-08-2024 11:54

Hi there, @Lbabyfra. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

If the suggestion provided @DramaQueenDiva doesn't do the trick, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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