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Sense screen won't respond

‎05-08-2025 02:29 - last edited on ‎05-08-2025 05:07 by Fitbit Moderator

‎05-08-2025 02:29 - last edited on ‎05-08-2025 05:07 by Fitbit Moderator

My Fitbit Sense is frozen in swim mode. The screen is locked, and it's completely unresponsive to taps, side button presses, charging, or force restart attempts. I've tried all standard steps including holding the button for 20+ seconds both on and off the charger. Nothing is working. Please assist or advise on warranty/replacement options.

Moderator Edit: Clarified subject

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‎05-08-2025 05:09

‎05-08-2025 05:09

Hi there, @jaini_18. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Sense has stopped working. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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