Sense is not charging

[turnerc]

I am on version 44.128.6.21, and all of a sudden, I can't charge my watch. I've used different outlets, and adapters, and I've cleaned the contacts with a dry cloth. any suggestions?

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @turnerc. 

Thank you for providing the details about this difficulty that you are experiencing with your Sense. Thank you for trying to fix it on your own as well.

Please confirm that you have followed the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

[gateswood]

When mine refuses to charge, I use a soft, damp toothbrush and scrub the terminals very well.

[Guy_]

Hi @turnerc - did you check the charge cable, just in case it became faulty.

Check if one pin is shorter than the others, also on the back of the watch if one contact is more recessed.

As the firmware you have is for a faulty battery it may have some issues or the watch also, especially if it got wet recently.

[LizzyFitbit]

Hi there, @gateswood and @Guy_.

Thanks for joining this thread and sharing additional tips for our friend. Your posts are really helpful and I'm sure other members will think the same.

In case you have some spare time, I'd like to invite you to visit our Health & Wellness board where you’ll find great tips and encouragement from other members. Have a good one!