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Sense is not charging

‎04-09-2025 10:43 - last edited on ‎04-09-2025 20:00 by Fitbit Moderator

‎04-09-2025 10:43 - last edited on ‎04-09-2025 20:00 by Fitbit Moderator

I am on version 44.128.6.21, and all of a sudden, I can't charge my watch. I've used different outlets, and adapters, and I've cleaned the contacts with a dry cloth. any suggestions?

 

Moderator edit: clarified subject.

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‎04-09-2025 19:47

‎04-09-2025 19:47

Welcome to the community forums @turnerc. 

Thank you for providing the details about this difficulty that you are experiencing with your Sense. Thank you for trying to fix it on your own as well.

Please confirm that you have followed the steps listed in this help article:

Why isn't my Fitbit device's battery charging?

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‎04-11-2025 09:15

‎04-11-2025 09:15

When mine refuses to charge, I use a soft, damp toothbrush and scrub the terminals very well.

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