Sense screen won't swipe

[Andy1960]

After rapidly draining I recharged my sense but now it only displays the clock and will not swipe in any direction

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Andy1960. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Sense is not scrolling. I will do my best to help you with this! 

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Andy1960]

Thanks for the response.
I have tried all the options and the sense is still only displaying the clock and not swiping.
Any other suggestions?
Andy Whatmore

[MarreFitbit]

@Andy1960 Thanks for getting back and for confirming that you've tried those steps. 

Since all the steps you tried didn't work, you have a Sense and report that the screen is not swiping, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it.