Hi there, @Stefwert1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Sense is not working properly. I understand your concern, I will do my best to help you with this!
To better assist you, please confirm that you've tried the following steps in the order listed:
1. Sync your Sense with the Fitbit app:
- From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
- Tap the device they want to sync.
- Near the bottom of the page, tap Sync Now.
2. Restart your Sense.
3. Change the clock face:
- With your device nearby, in the Fitbit app, tap the Today tab and then devices icon and then your device.
- Tap Gallery and then the Clocks tab.
- Browse the available clock faces. Tap the clock face you want and then Install.
4. Sync your Sense with the Fitbit app again.
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