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Sense screen won't turn on

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‎06-30-2021 07:19 - last edited on ‎12-17-2021 14:14 by Fitbit Moderator

‎06-30-2021 07:19 - last edited on ‎12-17-2021 14:14 by Fitbit Moderator

My sense screen went black yesterday around 2pm. I have tried to restart it and charge it and clean it and it still will not come on and it is not syncing with my phone

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-30-2021 13:48

‎06-30-2021 13:48

Hello @Lovegammie. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since restarting the Sense hasn't worked, I recommend contacting our Support Team for further assistance. 

 

Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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‎12-14-2021 15:14

In response to WilsonFitbit

‎12-14-2021 15:14

Held button down, vibrates, logo appears then just fades to black screen....what's wrong with the watch?

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