help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense setup on samsung note10+ help

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-26-2020 13:40

‎09-26-2020 13:40

Have a verse 2. Sense just arrived. Open app hit add new phone and sense. Says be sure app up to date. Hit cancel takes me back to previous Page. Hit more help can't find any help. Support closed. Can anyone help me? Thanks 

Best Answer
0 Votes
3 REPLIES 3

‎09-26-2020 18:17

‎09-26-2020 18:17

What phone? Have you tried stopping the app? 

Best Answer
0 Votes

‎09-26-2020 19:53

‎09-26-2020 19:53

It should ask you if you want to "Swap" to the Sense, which will remove your Versa. If it's not asking you that, clear the cache for the Fitbit app, restart phone, and try again.

Best Answer
0 Votes

‎09-30-2020 18:53

In response to Xipher_404

‎09-30-2020 18:53

Thanks. Got in touch with support and they set me up.

Best Answer
0 Votes