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First thoughts?

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‎09-26-2020 00:18

‎09-26-2020 00:18

I appreciate new products do have bugs and glitches but for the price we have paid we expect these to be sorted prior to release. 

unfortuantely I will be returning my sense. I have it 24 hours and it’s already failed on accuracy for sleep, apparently I got 9 hours last night. I can verify I didn’t, I have a new puppy, more like 9 mins! 

I was sat on the sofa with a cup of tea and it registered 230 steps? And again whilst lying on my bed. 

tried the Sp02 and it just says can’t read it? Brill. 

went for a run GPS failed 4 times on the run. Had my older garmin  on my other wrist and it  lacked on distance and pace compared to my garmin. Which I know is accurate after previously comparing to a chest strap. 

Did a Spin session this morning and when doing intervals the bpm were up to 30 bpm At times different to my other device. 

This is my first dabble with a Fitbit but although it’s pretty to look at it’s just lacking in accuracy in so many areas. I understand no watch is 100% spot on but compared to my other 2 older devices I’ve compared it against. It’s so off.

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2 REPLIES 2

‎09-30-2020 08:25

‎09-30-2020 08:25

@EmmaFro88 It's great to see you in the Community! 

 

Sorry to hear that the Fitbit Sense didn't meet your expectations. I do appreciate you taking the time to let us know what you experienced and your general feedback as it does help us improve our products. Hopefully any issues will be corrected in the next firmware update. Regardless of you returning your Fitbit Sense I hope you keep an active lifestyle to stay healthy and reach your fitness goals.

 

I'll be around.

Alvaro | Community Moderator

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‎09-30-2020 18:40

‎09-30-2020 18:40

My first go at a smartwatch and I'm not impressed. Swipe gestures are bad, the OS seems laggy, GPS failed to connect many times, no Google assistant at launch. I doubt they'll be a firmware update before I have to send this back. There are few better options out there for less money

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