help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense shows a slowly charging message

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2021 11:12 - last edited on ‎10-17-2021 18:52 by Fitbit Moderator

‎10-16-2021 11:12 - last edited on ‎10-17-2021 18:52 by Fitbit Moderator

Hello. Can somebody help.

my Sense suddenly “died” whilst walking. On my way back,  I quickly  put the charger in  - as I have done many time before, and 2 h after got the red notice “slowly charging” try a different power outlet. I’ve used this power outlet several times before and it is the same that charge my phone an it is working. I did get that notice before but on pressing ok it would continue charging. Now, according to the Fitbit app it has not charged and the iPad seem to try and find the Sense to no avail.

what is going on with FITBIT?

NB Just looked on the Bluetooth connection and the Sense is NOT connected ! That’s a new one as I have not disconnected anything..

So how do I reconnect ? Do I dismiss the Sense and reconnect ? With no battery power in the Sense?

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎10-16-2021 13:57

‎10-16-2021 13:57

Just in case someone has the same problem, I seem to have resolved it : I did an update of the Fitbit app through the Apple Store; a hard reset by pressing the button until the Fitbit logo appeared; turned Bluetooth off then on; reconnected The Sense to the iPad, pairing etc. 
and it’s done ! 
Hoping it will solve the battery time too; very short times between charges - especially using GPS of course.

Anyway, one less headache 

Best Answer

‎10-17-2021 18:57 - last edited on ‎05-04-2024 10:09 by Fitbit Moderator

In response to Marmelade

‎10-17-2021 18:57 - last edited on ‎05-04-2024 10:09 by Fitbit Moderator

Hi @Marmelade. It's good to see you around the forums.

This is great news! I'm glad that you got this sorted out, and thanks for sharing the steps that worked for you. Your post is very detailed and I'm sure your suggestions will help other members experiencing similar issues.

In regards to your other inquiry, I understand your concern since your iPhone seems to charge well with the same power outlet. If you haven't done so, let me suggest trying the troubleshooting tips described in this help article to ensure your Sense will start charging correctly. Then monitor its behavior in the next days and let me know if it keeps showing the same message.

Best Answer
0 Votes