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Sense shows flickering red stripes

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‎08-10-2022 01:11

‎08-10-2022 01:11

The display of my Sense shows flickering red stripes. Restart does not help.

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2 REPLIES 2

‎08-10-2022 03:06

‎08-10-2022 03:06

Hi, @barbarasense, welcome to the community, I recommend you talk to "Customer Support" and use the Chat facility or phone for a prompt response. Alternatively, you can contact them via the Fitbit app on your phone. You do not mention how long you have had your "Sense", Fitbit's warranty is for 1 year and excludes accidental damage unless you have bought the extended FPP cover which is for 2 years and includes accidental damage. You may have additional extended rights depending on local legislation.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎08-10-2022 06:29

In response to Gr4ndp4

‎08-10-2022 06:29

Welcome to the Fitbit Community, @barbarasense and thank you for your assistance @Gr4ndp4. Thank you for letting us know that you have restarted your Sense to remove the flickering red stripes. 

 

As @Gr4ndp4 mentioned, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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