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Fitbit Sense not working

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‎08-09-2022 20:31

‎08-09-2022 20:31

My fitbit screen has gone black.  It will not respond to the charger.  It is completely dead.  What should I do?

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2 REPLIES 2

‎08-09-2022 23:50

‎08-09-2022 23:50

Hi @Hunzcam1.

 

There are a couple of things you can try. The first is to press and hold the button on your Sense for 10 seconds, also try cleaning the pins on the charging cable and make sure that none of them are pushed down/stuck in. It might also be worth cleaning the contact points on the back of the Sense. 

 

If you still don't have any luck after this, then I think your only option will be to contact customer support (here). 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

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‎08-10-2022 06:39

In response to N8teGee

‎08-10-2022 06:39

Thank you.  I have tried all of your suggestions, with no success.  My "Sense" is less than a year old, and it simply quit working.  Not good!

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