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Sense shows message: Data not cleared sync and trg again

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‎03-25-2023 04:48 - last edited on ‎03-29-2023 08:45 by Fitbit Moderator

‎03-25-2023 04:48 - last edited on ‎03-29-2023 08:45 by Fitbit Moderator

Help. brand new sense  tells me "data not cleared sync and try again" it was never paired with my samsung phone....it showin bluetooth  availalable devices"sense"but when you press on it it sayin pairing rejected by sense!!!how can I get rid of dat message and pair with my phone? 

 

 

Moderator edit: updated subject for clarity and format. 

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‎03-29-2023 08:48 - last edited on ‎08-03-2023 06:08 by Fitbit Moderator

‎03-29-2023 08:48 - last edited on ‎08-03-2023 06:08 by Fitbit Moderator

Welcome to the Fitbit Community, @izzystyle80. Thank you for letting us know about the message you get on your Fitbit Sense.

I noticed that you already got in touch with our team and received assistance. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂

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‎03-29-2023 08:48 - last edited on ‎08-03-2023 06:08 by Fitbit Moderator

‎03-29-2023 08:48 - last edited on ‎08-03-2023 06:08 by Fitbit Moderator

Welcome to the Fitbit Community, @izzystyle80. Thank you for letting us know about the message you get on your Fitbit Sense.

I noticed that you already got in touch with our team and received assistance. 

Andrea | Community Moderator, Fitbitp>

Visit our Discussions board where you can share your experiences, meet people and create new topics.

Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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