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Sense shows the Fitbit logo

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‎04-22-2022 18:19 - last edited on ‎04-26-2022 17:41 by Fitbit Moderator

‎04-22-2022 18:19 - last edited on ‎04-26-2022 17:41 by Fitbit Moderator

My charger took a crap and the Sense died. Fitbit sent a new charger and I had it connected for 12 hours the Fitbit logo shows on the screen but the sense won't turn on.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-26-2022 17:46 - last edited on ‎10-15-2023 07:16 by Fitbit Moderator

‎04-26-2022 17:46 - last edited on ‎10-15-2023 07:16 by Fitbit Moderator

Hi there, @RLS111458

Thanks for your efforts while charging your Sense. This is odd and because the Fitbit logo appears on the screen, let's try setting up your watch one more time in order to see if your data and other apps are displayed correctly afterward. To do this, please give a try to the following steps:

Forget your Sense from the Bluetooth settings.

  1. Turn off other Bluetooth connections nearby.
  2. Restart your watch one more time.
  3. Open the Fitbit app, tap your profile picture > Set Up a Device.
  4. Select your Sense, tap Replace Device and follow the on-screen instructions.
Best Answer