Sense shuts down when using stopwatch

[dodgethis]

My sense works perfectly, except when I use the stopwatch function of the timer app. I can use it a few times, but then the watch shuts down and I have to hold the side button to get it to restart.  The first few times this happened, I tried uninstalling & reinstalling the app & it did work for a few more uses without the problem, but now it is happening constantly. I don't want to have to keep uninstalling & reinstalling. Any ideas on how to fix?  Only other stopwatch options I see for the Sense  cost money & are more complicated.  I just want a simple stopwatch.  Thanks.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @dodgethis, welcome. It's nice to see a new face around.

Thanks for every step tried prior to posting and I'm sorry for the difficulties experienced with the Sense. It's odd that your watch is having this behavior while using the stopwatch and I'd suggest you to get in touch with our Support team so you can receive further assistance about this situation. Please click here to get connected with them via chat or phone and make sure to share the steps that you can tried so they can look into this.

[dodgethis]

Thanks for your quick response.  I unfortunately had something come up and have not been engaged with my email for some time, so just saw your response yesterday.  I'll get in touch with the support team.  

[LizzyFitbit]

Hi @dodgethis, it's nice to see you again.

You're welcome! Thanks to you for keeping me posted and I'm glad that you'll get in touch with our team. I'm sure they'll work on this situation and bring you back on track, so make sure to follow their instructions and keep an open communication with them. Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your success stories.

Have a good day.