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Sense shuts off even after fully charging it

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‎10-31-2021 07:56 - last edited on ‎11-01-2021 17:45 by Fitbit Moderator

‎10-31-2021 07:56 - last edited on ‎11-01-2021 17:45 by Fitbit Moderator

We’ve since the last update a month or so ago, my sense will just completely shut off even with plenty of battery left. Sometimes it’s during exercise and sometimes just during the day or night. I would have to do a hard reset but now I can’t even get it to turn on or reset. Options?

*Edit: contacted support, getting replacement under warranty.

 

Moderator Edit: Clarified subject

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‎10-31-2021 13:51

‎10-31-2021 13:51

Hey @Rhonda_C,

 

Have you contacted Fitbit Support (link is at the bottom of the page) and asked for a Battery Test?  Something is clearly wrong with the battery and without that test, we won't be able to tell you what the next step is.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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