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Sense-some data doesn't show up

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‎11-23-2021 07:30 - last edited on ‎12-07-2021 18:18 by Fitbit Moderator

‎11-23-2021 07:30 - last edited on ‎12-07-2021 18:18 by Fitbit Moderator

I have upgraded from Inspire hr to the sense. My historical active minutes and heart rate zones don’t appear to be recognised in app. It hasn’t registered my activities and reports 0 active minutes in zones. Is there a way of this data being imported in the active zone option?

 

Moderator edit: updated subject for clarity

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‎12-07-2021 18:16

‎12-07-2021 18:16

Welcome to the Fitbit Community, @Juls26.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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