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Sense starting with Error message after Factory Reset

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‎10-29-2021 15:48

‎10-29-2021 15:48

I started a Factory Reset from Settings/About/Factory Reset because the tracker stopped syncing with my Android phone.

The tracker rebooted

and shows now a big red X with "Data not cleared. Sync and Try again." text underneath.

In the app the tracker shows sync failed and will not connect to the tracker via Bluetooth.

How can I get the tracker to reset so I can start over?

 

Mike

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‎10-29-2021 16:42

‎10-29-2021 16:42

The steps in this thread ended up working
https://community.fitbit.com/t5/Sense/Sense-stuck-on-message-quot-Data-not-cleared-Sync-amp-Tried-ag...

 

after I let the Sense run out of power and plugged it back in to re-charge.

 

 

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