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Sense step tracking

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‎06-27-2021 05:55

‎06-27-2021 05:55

My sense is less than a week old.  Should I have to reset it daily to start calculating steps and floors accurately 

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3 REPLIES 3

‎06-30-2021 09:52 - last edited on ‎06-17-2024 07:24 by Fitbit Moderator

‎06-30-2021 09:52 - last edited on ‎06-17-2024 07:24 by Fitbit Moderator

Welcome, @Ittybitty23. It's good to see you here in the forums.

It's great that you have the Sense. In regards to your question, your watch should track your steps, floors and the rest of your data accurately as long as you're wearing it on your wrist. Note that your data will reset each at midnight to start counting your stats from zero. To know more about how accurate the Fitbit devices are, please see this help article. If you're having difficulties with your watch, please let me know and share as many details so I can help you with that.

Hope this helps.

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‎07-01-2021 14:26

In response to LizzyFitbit

‎07-01-2021 14:26

Thanks.   I'm still having to reset the device once a day to get it to record accurately.   

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‎07-02-2021 12:48 - last edited on ‎06-17-2024 07:24 by Fitbit Moderator

In response to Ittybitty23

‎07-02-2021 12:48 - last edited on ‎06-17-2024 07:24 by Fitbit Moderator

Hi @Ittybitty23. It's good to see you here again.

Thanks for getting back and clarifying that your Sense won't track your steps accurately unless a restart is performed. This shouldn't be happening and I'm sorry for this inconvenience. While reviewing your details, I noticed that you already have a case created and it seems our Support team has sent you an email with more instructions. I'm sure they'll continue helping you with this matter, so please keep an open communication with them.

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