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Sense still won't sync with Android phone

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‎01-30-2021 10:42 - last edited on ‎08-13-2021 18:36 by Fitbit Moderator

‎01-30-2021 10:42 - last edited on ‎08-13-2021 18:36 by Fitbit Moderator

Like other users, my new sense stopped syncing four days ago.... up until that point, it was working great... after some searching, learned that there was an android update that was causing the problem and an update to the fitbit app would be coming soon to fix the problem..... Noticed today that the app update was released yesterday.... I downloaded the new app today.... my sense still will not connect or sync.... the only improvement is that now I actually get to the four digit code part of the process before it says it didn't work.... I have done everything imaginable to troubleshoot.... uninstalled, reinstalled, powered on, powered off, bluetooth on, bluetooth off... any help to resolve this issue would be greatly appreciated...

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎01-30-2021 12:15

‎01-30-2021 12:15

Continued to try to connect..... after about 20+ times it finally connected and synced... hopefully it will continue to work...

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‎01-31-2021 05:24

In response to Skip1776

‎01-31-2021 05:24

So... this morning sense wont sync.... this is getting ridiculous....

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‎01-31-2021 05:40

In response to Skip1776

‎01-31-2021 05:40

I'm having the same issue after updating, so frustrating 🙈

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‎01-31-2021 06:14

‎01-31-2021 06:14

I’m having the same problem worked fine at first the suddenly stopped and I’ve tried everything still nothing 

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‎02-06-2021 08:18

‎02-06-2021 08:18

I'm still having issues with syncing my sense to the fitbit app. 

Anyone else having the samp problem? 

I've uninstalled it every day the past 5 days, and re-synced my sense everytime,

its very annoying.

Is it the App? or the sense ?? 

My friend has the versa 3 and does not have this problem? 

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‎02-06-2021 23:53

In response to DeeStew41

‎02-06-2021 23:53

I'm having the same problem.  I think it's Sense-related because someone in another forum said they could sync their other device with no issues.  I have iphone, not android.

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