Sense stopped syncing and now it can't be setup

[Completelystuck]

Samsung J6. Android 10. Sense stopped syncing yesterday after a few days of intermittent issues syncing. I tried all the trouble shooting suggestions multiple times. Finally I tried to re-add the Sense to the app. Big mistake. It won't connect to the app at all so now I have an app with no Sense connected and I can't set it up at all. Help. 

Moderator edit: updated subject for clarity

[wtksk8r]

When you say you tried to re-add the Sense to the app I assume you removed the unit from your account. If that is so here are some steps to try:

1. Check your phone's bluetooth links and see if the Sense is still linked to your phone If it is, then unlink the unit to your phone.

2. Delete the Fitbit App on your phone and re-install it.

3. Re-start your Sense.

4. Now try and add the Sense back into your account.

[Completelystuck]

I'm afraid I have now done all that a thousand times.

I am now at the point where the sense is neither registered in the app nor
showing on my phone.

I occasionally get as far as the app finds the Sense but then it will not
connect.

[BeardedChris]

This has happened to me as well. I am running the Samsung A10e. My wife and I both have the same phone and both have a sense. They both quit syncing 1/25 in the evening and neither one of us have been able to sync since. We removed just as you did and now cannot reconnect them. As with your experience it sometimes finds it but will never connect to add the device. This morning my son who has a charge 4 has reported the same issue. This is disappointing and frustrating. I hope there is a fix soon.  

[Lilly093]

Me 2! 

Got the same problem since the last update of the fitbit app.... better they fix it soon!! I have other issues like counting too many stairs also which it didn't do before... very annoying!

[Guy_]

Its a bug in the last update for Android phones

[WilsonFitbit]

Hello everyone. @BeardedChris @Lilly093 Welcome to the Community Forums! @wtksk8r @Guy_ I appreciate your great input! 

@Completelystuck @BeardedChris @Lilly093 As our friend @Guy_ informed above, our team is currently aware of an issue affecting the syncing process for Android users. They are working hard to resolve this as soon as possible. In the meantime, I suggest you to keep trying our troubleshooting steps and make sure that the Fitbit App and your Fitbit device are up to date to ensure you receive the quickest resolution. 

We're very sorry for any trouble and thanks for your patience. I hope we can have a resolution soon. 

On a side note, once there is a resolution, you may try to setup your device again. You can also refer to this link. 

Keep me posted.