Sense won't charge

[CuppaSunshine]

I charge my Fitbit Sense about once a week, wearing it around the clock. Starting about 3 weeks ago, I got a "charging slowly" warning on every outlet in my house - including a rapid charger.

Then I couldn't get it to charge at all. It took me over an hour to get it to register it was plugged in.

Last night, I cleaned the ports (as I do before every charge - qtip with a little alcohol) and put my Sense on the charger. It was at 31% battery life. When I went to put on my Sense (roughly 18-20 hours later), the battery is completely dead. The Sense can't even power up.

I emailed customer service a week ago about the slow charging issue and haven't heard back.

Does anyone have any suggestions? Did you have similar issues? What was the fix?

It's seeming like battery issues are cropping up with a lot of users.

Moderator Edit: Clarified subject

[NellyG]

Hi @CuppaSunshine Unfortunately there is quite an email backlog so it might be better to try contacting them via a different method. I'd suggest you try restarting you Sense a few times, but if the battery is dead, it probably won't work. Support is probably your best option.

Restart your Tracker  

Customer support  

[MarreFitbit]

Hi there @CuppaSunshine, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

In addition to the steps you tried, please make sure you've followed all tips and recommendations provided here Why isn't my Fitbit device's battery charging? If you have so, at this moment, we’ve reached the limits of what we can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We're sorry for the hard time you had while reaching our Support Team, as @NellyG has mentioned, due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.