Sense stopped syncing with my phone

[slssls]

My Sense has suddenly stopped syncing with my phone. I have done the following, and none of these steps has helped:

1. I have rebooted my phone.

2. I have turned on and off Bluetooth on my phone.

3. I have attempted to pair my phone with Bluetooth on my phone, and I receive the message "Pairing rejected by Sense."

I would appreciate help.

Thanks!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @slssls. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the steps below:

1. Remove the Sense from your phone's Bluetooth settings and in the Fitbit app.

2. Restart your Sense.

3. Turn off other Bluetooth connections when not in use.

4. Plug it into the charging cable and open the Fitbit app.

5. Set up your Sense.

Hope that helps. 

[slssls]

Thank you


Moderator Edit: Personal info removed