Sense stopped tracking my steps! (And everything else!)

[SunsetRunner]

My sense shows my steps from the treadmill this morning but then for my two walks this afternoon, it shows the time of the walk but shows 0 steps. And hasn’t tracked steps since this morning. I have restarted the sense but no luck. The online log is also not showing these steps. What do I do now to fix this?? I have done a hard reset of the sense, I have deleted it from the app, readded it etc. my fitness is very important to me and I need to see my steps to challenge myself! Why is this happening and how do I fix it??

also just realized that my sense was not tracking heart rate either for last 12 hours. But it has started up again. Was there some weird glitch today???

[NellyG]

Hi @SunsetRunner  the restart or the factory reset seems to have fixed it, but unfortunatelybthe steps are probably Gome forever, unless you can add in the walks manually in the app. Have a look at THIS Help Article. If I remember correctly tly you will need to scroll right down.