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Sense stopped working after a factory reset

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‎10-31-2023 13:57 - last edited on ‎11-02-2023 04:17 by Fitbit Moderator

‎10-31-2023 13:57 - last edited on ‎11-02-2023 04:17 by Fitbit Moderator

Hi,

My sense was acting up today, apparently it didnt sync to bluetooth anymore for a few days so i had to repair it, not a problem it worked fine and synced all my data, then when i wanted to workout i noticed the workouts button is basically not loading anything.

i found an article on the forum with some tips and the fix was supposed to be a factory reset, however when i reset mine it started getting into this boot loop where it restarted itself 20x within 10 seconds each time and now its fully unresponsive even on the charger…

 

anyone experienced this or had any tips?

Moderator Edit: Clarified subject

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‎11-02-2023 04:20

‎11-02-2023 04:20

Hello there, @Marvin23. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear about the issue with your Sense. I appreciate you've taken the time to troubleshoot it prior to posting here. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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