Sense stopped working properly

[mrsandale]

My sense stop recording sleep, activities, etc and now won't connect to Bluetooth. what am I doing wrong?

Moderator Edit: Clarified subject

[Scott337]

You are not doing anything wrong. The issue is with the migration to Google accounts and the Fitbit app, more so the app in my case. There are a lot of similar posts like yours all through the forum.

[alexthecat]

@mrsandale have you tried restarting both your phone and your Fitbit? That is usually the first thing I try when I encounter unexpected behavior from my Sense. 

[Scott337]

When my Sense stops connecting to my phone here is what I do:  turn Bluetooth off > turn on Airplane Mode > close the Fitbit app, and force stop the app > turn off Airplane Mode > turn on Bluetooth > my Sense usually connects again and stays connected for a while.

If that does not help you could try restarting both your phone and watch.

If none of that helps you could try the standard Fitbit troubleshooting for sync issues:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections, this can help to prevent connectivity issues or Bluetooth interference.
• Restart your phone.
• Turn on Bluetooth on your phone.
• Plug it into a charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection restart your Fitbit device.
• Once your Fitbit device is paired and syncing, set up your other Bluetooth devices on your phone again.