Sense stopped working, showing words in many languages

[scoobeedoo]

reboot watch, vibrates then gets a rectangle with an arrow pointing down with words in many different languages. will not reboot

Moderator edit: subject for clarity

[SunsetRunner]

Hi scoobedoo

Feel free to try restarting your tracker once more. If the issue remains..

From the fitbit article: How do I restart my Fitbit device? 

Ionic, Sense, and Versa series

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

*For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons.

If you need additional help, contact Customer Support.

[WilsonFitbit · Accepted solution]

Hello @scoobeedoo Welcome to the community forums! @SunsetRunner It's nice to see you around and I appreciate your great input!

@scoobeedoo Thank you for the information and for the troubleshooting steps you've attempted prior to posting! Looks like the behavior that your Sense is experiencing, is when it is in the initial setup process. If by any chance you unpaired the device from your account, my best recommendation is to try to setup one more time following the steps suggested in this link: How do I set up my Fitbit device?

[scoobeedoo]

Worked thank you so much

Sent from Yahoo Mail for iPhone

[WilsonFitbit]

@scoobeedoo I'm glad to know that the instructions worked for you! 

I hope you continue tracking towards your fitness goals! 

Have a great day! 

[Donna1212]

I have read the instructions and tried even uninstalling the app.  And my Sense still has the same problem.  It just says the install or snyc fails.  

reboot watch, vibrates then gets a rectangle with an arrow pointing down with words in many different languages. will not reboot