Sense stopped working

[dsoroka]

About a year ago I was contacted by Fitbit that there was a recall on mine and they reached out to replace it with a Sense.  Although I was told I would be reimbursed for the new one, I was not.  I let it go.  The tiny rubber band that is inside the watch fell apart and the top came off and the fitbit stopped working altogether and we can't get it operating again.  What's my best option?  Thanks!

Moderator Edit: Clarified subject

[Odyssey13 · Accepted solution]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[SLOWMOM03]

I have not had mine replaced but am having same issue. I’ve tried charging, new cords and everything but still It is just dead.

[willjoe]

If your Sense display is unresponsive, try restarting it by doing the following: Press and hold the button for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Regards,

Diana