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Sense strap quality

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‎04-04-2022 20:39

‎04-04-2022 20:39

Has anyone experienced problems with the Sense strap? I had had my Sense for only two weeks and the strap has fallen apart, literally into 4 pieces, seems like the glue for the parts to attach to the watch has failed. I'd upload a photo but can't seem to do so here..

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4 REPLIES 4

‎04-06-2022 07:51

‎04-06-2022 07:51

You should contact support. This shouldn't happen, especially after only 2 weeks.

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‎04-06-2022 07:54

In response to SunsetRunner

‎04-06-2022 07:54

Thanks, but I bought in Dubai and I live in Philippines so I don’t expect any resolution anytime soon 😞

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‎04-06-2022 10:03

‎04-06-2022 10:03

This is the first I have heard of this. I have heard of the clasp (internal part of Watch which grabs strap) failing. 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎05-15-2022 21:44

In response to bhood

‎05-15-2022 21:44

you can try filing a claim online : https://myhelp.fitbit.com/s/warranty

upload pictures of the defect and receipt. 

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