Sense stuck at logo screen

[Jzaidel81]

My sense is stuck at logo screen.  It will not restart no matter how many times I try.  The battery is charged, but the logo screen stays on.  That won’t even shut off.

[LilNed]

I have had this same problem since November23.  Fitbit still hasn't reached out on my post. The only thing have found on this forum is that if you contact Fitbit directly, they *might* give you a 10 to 20% discount on your next Fitbit device. There's been no solution to fix the broken one. So wasteful. 

[Shofet]

I also have experienced the same situation. Fitbit also offered me a "discount" on the Sense 2--that brought it down to the price of buying it on Amazon. I've had it with Fitbit--the product is OK but their customer relations suck.