Sense stuck in loop not responding

[Iris94]

My quite new sense (bought few months ago) was not recording my sleep anymore so I tried the problem solving steps for 3 days and then decided to do a hard reset.

Now my sense shows me a big red cross on the screen saying that "data was not cleared, sync & try again". 

Of course that's what I tried, but my Fitbit is now stuck between "download the Fitbit app" me trying to connect my sense (it does give a code to connect). Then it can't connect or it's the wrong code or can't connect to wifi and am stuck for hours in the download screen (Fitbit sign with loading circle) before It gives me a big red cross again. 😑 I can't use the touchscreen on my sense and also the button is not giving any response or action when pressed (also no reset when holding for 10+ seconds). 

This is my fourth Fitbit but I'm really out of options now.. 

Before questions getting asked

-yes I cleared my Bluetooth

-my app and phone are updated

-i let my Fitbit battery drain then rebooted itc and charged it again

-rebooted my phone and reinstalled my app

-also removed sense from account etc 

-did a soft reset before all this but didn't work

Thanks for reading! I really hope someone can help. Is there a way to manually reset?

[Gr4ndp4 · Accepted solution]

Hi, @Iris94 welcome. You have clearly worked your way through the restarting options and are still stuck. I think your best way forward will be to talk to "Customer Support" here and use the chat facility or phone for a prompt response. I would anticipate it will be a long call and you would be advised to have all your ducks in a row before starting. Good fortune.

Cheers

[Kmoenkhoff]

i had this issue with my first one after being used less then 24 hrs, they had to send me a new device