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Sense stuck on Fitbit Logo

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‎12-21-2021 20:32 - last edited on ‎12-22-2021 14:26 by Fitbit Moderator

‎12-21-2021 20:32 - last edited on ‎12-22-2021 14:26 by Fitbit Moderator

I've tried everything I can find in these forums. Press and hold over and over. With the charger, without. Removed from my account, removed app from phone, restarted phone. Wash, rinse, repeat. Nothing. The logo comes up and just stays there. Occasionally it will blink about 15 second after it comes back on, but then just back to solid lock screen. 

 

HELP! 

 

Moderator Edit: Clarified subject

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‎12-22-2021 14:29 - edited ‎09-02-2023 06:54

‎12-22-2021 14:29 - edited ‎09-02-2023 06:54

Hi there, @Elli. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

Besides of what you've done, please trying the steps below in the order listed:

  • Remove your Sense from your Fitbit account and your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Sense again.
  • If there is no connection, restart your Sense once again.


If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎12-22-2021 14:29 - edited ‎09-02-2023 06:54

‎12-22-2021 14:29 - edited ‎09-02-2023 06:54

Hi there, @Elli. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

Besides of what you've done, please trying the steps below in the order listed:

  • Remove your Sense from your Fitbit account and your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Sense again.
  • If there is no connection, restart your Sense once again.


If you can't get started with your Sense, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes