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Sense stuck on Fitbit Logo

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‎11-03-2021 00:55 - last edited on ‎11-03-2021 05:46 by Fitbit Moderator

‎11-03-2021 00:55 - last edited on ‎11-03-2021 05:46 by Fitbit Moderator

Please help - my sense is stuck on the logo - I have tried restarting it several times and then it tries a couple of times to restart again and then it gives up. 
it was fine this morning but this started when I tried to charge it. 
I have deleted the device from my phone but as it isn’t starting I can’t get it back on the app as not picking up 

 

 

Moderator Edit: Clarified subject

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‎11-03-2021 05:50 - edited ‎09-14-2023 11:20

‎11-03-2021 05:50 - edited ‎09-14-2023 11:20

Hi there, @Gray78. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from.

I've seen that you contacted our Support Team after posting here and they were able to help you with this matter. If you have any questions or inquiries, please feel free to contact them back so they can continue assisting you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-03-2021 05:50 - edited ‎09-14-2023 11:20

‎11-03-2021 05:50 - edited ‎09-14-2023 11:20

Hi there, @Gray78. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from.

I've seen that you contacted our Support Team after posting here and they were able to help you with this matter. If you have any questions or inquiries, please feel free to contact them back so they can continue assisting you.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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