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Sense stuck on Fitbit Logo

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‎12-14-2022 05:56 - last edited on ‎12-15-2022 13:56 by Fitbit Moderator

‎12-14-2022 05:56 - last edited on ‎12-15-2022 13:56 by Fitbit Moderator

I put my Sense on the charger this morning (it was at 13%). and it automatically tried to restart itself.  Now it’s stuck in a loop where it does a short vibrate, the logo appears, then disappears with a thin line that flashes across the entire face of the watch.  It’s not the updating line.  It’s much thinner and flashes for a millisecond.  Then that whole process starts over again.  I have tried rebooting it.  I have tried disconnecting it, shutting down Bluetooth and my phone, and restarting and reinstalling everything.  But now Bluetooth and the app won’t recognize the watch.  Help!

 

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-14-2022 21:31

‎12-14-2022 21:31

Hi @Natter813 - the watch may have a fault, try chat via the Fitbit App, click profile photo, Help & support, Contact Customer support.

Author | ch, passion for improvement.

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‎12-15-2022 13:58 - edited ‎12-04-2023 04:22

In response to Guy_

‎12-15-2022 13:58 - edited ‎12-04-2023 04:22

Hello there, @Natter813. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Sense before reaching out. @Guy_ Thanks for your advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎12-29-2022 16:15

‎12-29-2022 16:15

I'm having exactly same issue with my sense. We're you able to get it corrected and working again? If so what did you have to do? 

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‎12-29-2022 16:39

In response to Jessmillard

‎12-29-2022 16:39

I did. I contacted customer service via chat and they walked me through a reboot procedure. I got a big red x on the screen. The rep told me there was nothing more that they could do and sent me an offer for a replacement. But, once we ended our chat… I figured the red x was something new and I once again I reinstalled the Fitbit, rebooted my phone, turned BT on and off and now it works fine.
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