help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense stuck on Fitbit logo screen after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2022 21:34 - last edited on ‎08-17-2022 15:21 by Fitbit Moderator

‎08-14-2022 21:34 - last edited on ‎08-17-2022 15:21 by Fitbit Moderator

Firmware update caused watch to get stuck 75% through.  Then when the battery finally died and recharged it has been stuck on Fitbit logo screen for the last 2 days.  Customer service is horrible.  I do not care that its outside of warranty it was your update that caused the issue, then you want to offer me a measly discount on a watch that I paid $250 for!  Never corporate will be hearing from me.

 

Moderator Edit: Clarified subject

Best Answer
0 REPLIES 0