Hey I found out how to get the logo off the watch and get it all working back to normal again, thank God I didn't give up my watch and I was so glad my sister helped and I forgot about Factory hard reset. So just to let you know before you try it on your sense watch. First of all make sure your watch is charged up (even though you don't know your watch's battery life) let it charged for about half an hour, once it is charged make sure you are signed in to your Fitbit web page, and next to your wifi router so your watch can get redownload and update at the same time. Okay here is how to do it instead of reboot instruction do it this way. All your information will stay the same on the web page but your watch will start all over again just like a new watch, look at the bright side it is a New Year so start over for the new year to come and let's hope the new updates in the future don't ruin the watch if so you can always reset your watch again and start over again. Hope that helps you all and Happy 2024 New Year everyone!!!
To do a hard reset (do this without being plugged into the charger):
Press and hold down the side button for about 8 seconds until the screen turns off. After the screen turns off, you feel a short vibration, lift your finger off button two second (do not let the logo light pop up ) then immediately press and hold the button again, Wait until the watch vibrates, lift your finger off the button again for two seconds and press it down once more until you feel one final vibration, then release–this indicates your Fitbit is performing a factory reset.
