Sense stuck on Fitbit logo

[VanTen]

Has anyone else had this issue? I have had my Fitbit sense for less than 2 years now. All of the sudden it shuts off and the blue icon appears. I tried doing a factory reset and restarting but it is still stuck on a loop and goes back to the blue icon on the screen. I have tried the troubleshooting suggestions and I have even spoken to their IT department. Nothing fixes it. I am now told that they cant do anything to assist me but suggested I buy a new Fitbit. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @VanTen. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[VanTen]

Why did my post get deleted from the forum? I was hoping to speak to other users and possibly obtain more assistance. 

[VanTen]

And I did reach out to the Support Team....obtained no help.

[jhhz]

My Sense is doing the same thing - for a second time.  My first Sense went into a reboot loop after about one year of ownership.  Fitbit replaced it free of charge.  Now the replacement is in a reboot loop.  I've had it about 10 months.  They will not replace this one because it is not in warranty anymore.  They offered a 35% discount.  No way would I EVER purchase another Fitbit product.  I would urge anyone thinking about buying a Fitbit to look for a better brand. 

[VanTen]

Yeah if I am unable to get mine fixed I will never buy another one. They offered me a 35% discount as well.

[Hungrystepho]

Mine is doing the same thing. Stuck on logo screen and when I restart it, it’s still stuck in the same spot. I deleted the device hoping I could add it as a new device but now Bluetooth can’t connect. 

[LauraxD]

Mine is doing the same thing! My husband got it restarted, it lasted a day, now I cannot get the blue icon to go, 

Is the watch of no use now? If so, that'll be very dissapointing!