Sense stuck on Fitbit logo

[waddles]

My Fitbit app updated today and sense then my Fitbit has been stuck on the blue diamond screen and keeps restarting. It only gets to that screen and then restarts again. I have done the following: unpaired the Fitbit, uninstalled the app and reinstalled the app, and held the button on the left side (it's the only button) for ten to fifteen secs to try and reboot it - tried this several times with no success. 

I have only had this for a year, any ideas on how to fix? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @waddles. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense and your time in trying to troubleshoot it before reaching out. 

In addition to the steps you've done so far, please try the following in the order listed (even if some of them you've tried already):

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

I've moved your post to the Sense board for organization purposes. 

[Mainemuse]

I had same problem and support helped me. They had me restart 3 times in a row

[MarreFitbit]

Hi there, @Mainemuse. Welcome to the Fitbit Community Forums. I'm glad to hear that our Support Team was able to help you. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!