Mine did the same thing. I was about 3 weeks outside of warranty so was given the coupon. I have chatted with support a few times now and even contacted Google. Their response is absolutely disgraceful. I have repeatedly asked them what the warranty policy is for software/firmware and nobody will give me a reply. It is clearly not a hardware issue since it's happening to so many at roughly the same time. The warranty is a 1-year HARDWARE warranty....not a software warranty. I got told that software updates are meant to enhance and improve the device. Uhhh yeah, but somebody obviously messed up and it caused this problem. When I told them that it was clearly a software issue and I know they are getting multiple complaints for this issue, they just ignore that and say that they will email me. Then I get told I can have a coupon but I'm outside my warranty. my hardware warranty! It wasn't a hardware problem! Still waiting on a reply from Fitbit for what their policy is regarding software warranty ....that I doubt will ever happen because I don't think they have one or will ever take accountability . If you are a moderator on here, I would be going to my superiors and saying that there is a massive problem and offering 35% coupon is a slap in the face. The company has an opportunity to show positive customer service and accountability and that will make them a lot more money in the long run than giving us all the run around and denying they're responsible for the screw up. Do the right thing Fitbit.
