Sense stuck on Fitbit logo

[SunsetRunner]

A few days ago, I wasn't able to connect with my fitbit sense but later on that evening I was able to reconnect with my phone. I thought ok, no problem. While sleeping around 3a.m. I felt my sense vibrated but I went back to sleep but it vibrated several times afte that which got my attention so I woke up. For three days now it has been looping non-stop. I tried troobleshooting it myself but the issue continued so I called tech-support. After several attempts, I was referred to the warranty dept and was to have a call back in two hours, which didn't sound good to me. well.....that was days ago and have yet to receive a call from fitbit's warranty dept. Instead of calling me, I was checking my email before bed that evening and was sent an email from them for 25% off a new device....oh wow! I was so happy to get this fitbit for Christmas (2021)from my kids so I can track my heat rate(Bradycardia) and oxygen and now I have a watch that just blinks a logo on and off. My kids are not thrilled about it either and my daughter decided she's not going to purchase one. Thanks for the discount but why spend $400.00 on a fitness watch that malfunctions in less than two years? It's blinking at me right now. I guess when it finally dies, that's it. Man!

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @SunsetRunner. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Even though I truly appreciate that you've taken the time to come here and share your experience, please note for this kind of inquiries/cases/process, there's no so much we here in the forums can do for you as this is something that our Support Team handles based on our policies. Nevertheless, please feel free to reach out to them again if you need further assistance or clarification regarding the outcome of your case. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[SunsetRunner]

Thank you for your inquiry pertaining to my inquiry/case/ process. I'm well  aware what a community forum is. The Support Team was unable to assist in resolving my issue after a system failure. The Warranty Dept was suppose to call me but instead sent me an email with a coupon attached. I wasn't reguarded as a valuable customer to get a courtesy call back but someone decided to take an inpersonal approach. I'm still waiting on those in the company that can make the necessary changes so we can have full access to our devices. But again thank you for your time in this matter.